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Return Policies~
At JustPleasure.com, we guarantee that all products we sell are of the highest quality and hope that every client will be completely satisfied with their purchase. However, we realize that returns are sometimes unavoidable. Due to the type of products offered, we will accept returns for manufacturing defects only.
All products are tested to ensure working order once batteries are in place prior to shipping.
We will not exchange for colors or sizes incorrectly ordered. Any item will be accepted under the stated conditions for returns provided the item has not been used, damaged, worn or altered. You have up to 15 days from the date you receive your order for a return to be accepted by JustPleasure.com. Any item returned after 16 days WILL NOT be accepted. Shortly thereafter you will receive a credit invoice for your records as proof of the refund. In order to return an item, please abide by the following simple instructions:
Returns Within 15 Days
If you are dissatisfied with your selection for any reason within the first 15 days of purchase, you may return it for credit or exchange. We will, based on your preference, either replace the item free of charge (for manufacturer defective products) or provide company credit in the amount of your original purchase (excluding shipping and handling). Upon receipt of the returned item, you will receive a credit to your credit card or issued a check if you paid by check or money order for the full purchase price of the item you returned. Shortly thereafter you will receive a credit invoice for your records as proof of the refund.
JustPleasure.com is not responsible for refunds or replacement shipments on orders where the shipment tracking confirms delivery. If your shipment tracking number confirms delivery but you have not received your package, please contact the shipping carrier. In the event of an undeliverable shipment, JustPleasure.com will refund the credit card for the amount of the product purchased only. Shipping charges will still apply.
Returning Videos/DVDs
You may return unopened videos/dvds for up to 15 days after purchase. In exchange, you will receive either a credit in the amount of the purchase (minus the cost of shipping) or a replacement item of the same value. We can only accept opened videos for return if they are broken or defective, in which case we will send you another copy of the same one at our cost. We cannot offer credit or an exchange for a different product for any video that has been opened due to the ease of reproduction. Only items in unused condition and in their original packaging will be accepted.
Requesting a Return
To inquire about returning a product, contact our customer service department with your name, order ID and a brief description of the problem. We will send you complete instructions on how to return your package (outlined below). Please note that any credit cannot be processed until we have received your returned merchandise. Postage for shipment of returns is the responsibility of the customer. In the case of credit card refunds it may take one full billing cycle for the refund to appear on your credit card statement. We never resell returned merchandise.

Procedure to follow:
1. Contact a customer service representative through email at customerservice@justpleasure.com or by calling toll-free 1-866-373-9522 or locally at 604-244-9646.
2. Take note of the Return Order Code (known as the ROC number) given to you by your customer service representative.
3. Include the ROC number in the following return shipping address when returning your item, please know that no items will be accepted without the ROC

JustPleasure.com - (and your ROC number)
-upon reuest only-
Richmond, BC Canada


4. For your own security, please return your item with an insured courier only (e.g., Canada Post, FedEx, or UPS) and retain your receipt. Personalized Creations and Just Pleasure can not be held responsible for items damaged or lost in transit.
 
 
 
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